Privacy Policy

Data Controller

Edneo AG

Rebstöcker Str. 18

60326 Frankfurt am Main, Germany

Email: info@edneo.de

Phone: +49 69 33089365

HRB 128435 | AG Frankfurt a.M.

VAT ID: DE357024340

Data We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referral sources
• Communication Data: Messages sent through contact forms or email
• Business Data: Information provided in service inquiries and project consultations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent (Art. 6(1)(a) GDPR)
• Contract Performance: To fulfill contractual obligations (Art. 6(1)(b) GDPR)
• Legal Obligations: To comply with legal requirements (Art. 6(1)(c) GDPR)
• Legitimate Interests: For business operations and security (Art. 6(1)(f) GDPR)

How We Use Your Data

Your personal data is used for:

• Responding to inquiries and providing customer support
• Processing service requests and project consultations
• Sending business communications and updates
• Improving our website and services
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements
• Marketing purposes (only with your consent)

Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Incident response procedures

Data Sharing and Transfers

We may share your data with:

• Service Providers: Hosting, email, analytics (under strict data processing agreements)
• Legal Authorities: When required by law or to protect our rights
• Business Partners: For joint projects (only with your consent)

Data transfers outside the EU are conducted with appropriate safeguards (Standard Contractual Clauses, adequacy decisions).

Your Rights Under GDPR

You have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@edneo.de

Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage (anonymized)
• Preference Cookies: To remember your settings

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain personal data only as long as necessary:

• Contact inquiries: 3 years after last contact
• Contract data: Duration of contract + statutory retention periods (up to 10 years)
• Marketing data: Until consent is withdrawn
• Technical logs: 90 days

After retention periods expire, data is securely deleted or anonymized.

Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect data from individuals under 16 years of age. If you believe we have collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were made. We encourage you to review this policy regularly.

Contact and Complaints

For privacy-related questions or to exercise your rights:

Email: info@edneo.de

Phone: +49 69 33089365

Address: Rebstöcker Str. 18, 60326 Frankfurt am Main, Germany

You also have the right to lodge a complaint with the supervisory authority:

Hessischer Beauftragter für Datenschutz und Informationsfreiheit

Gustav-Stresemann-Ring 1

65189 Wiesbaden, Germany

Website: datenschutz.hessen.de